Ministry : Ministry of Rural Development (Department of Rural Development)

Part II-Section 3-Sub-Section (i)

Subject : Extra Ordinary

Overview: Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin) Grievance Redressal Rules, 2026

This Extraordinary issue of the Gazette of India publishes the draft rules for the Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin), detailing the grievance redressal framework. The notification outlines a comprehensive, time-bound, multi-tier mechanism for receiving, registering, tracking, and resolving complaints related to the implementation of the Mission, emphasizing transparency, accountability, and the use of digital public infrastructure.

Key Points

• Digital Public Infrastructure for Grievance Redressal: Establishes a centralized digital platform for registering, tracking, monitoring, and disposing of grievances in a transparent and time-bound manner.
• Multi-Tier Grievance Redressal Mechanism: Mandates a system at Gram Panchayat, Block, District, and State levels, with designated nodal officers and weekly mandatorily available days for receiving grievances.
• Standardized Procedures: Defines clear procedures for grievance submission (in-person, post, digital, oral), registration, acknowledgment (with unique registration numbers), escalation, disposal timelines, and complaint resolution.
• Timely Disposal Norms: Requires initial inquiry within seven working days and final resolution within fifteen days; failure to dispose attracts action under the parent Act.
• Role of District Programme Coordinator: Acts as the Nodal Officer at the district level, ensuring recording, forwarding, monitoring, redressal, and quarterly reporting to the State Government.
• Appeal Mechanism: Provides a structured appeal process to higher authorities (Programme Officer, District Programme Coordinator, State Grievance Redressal Authority) with specified time frames for filing and disposal.
• Transparency and Review: Mandates written communication of outcomes to complainants, placement of action reports before Panchayati Raj institutions for review, and publication of periodic reports.

Summary

The Viksit Bharat – Guarantee for Rozgar and Ajeevika Mission (Gramin) Grievance Redressal Rules, 2026, establish a robust, technology-driven framework to address complaints related to the Mission’s implementation. By instituting a multi-tier, time-bound grievance redressal mechanism centered on a digital public infrastructure, the rules aim to ensure transparency, accountability, and efficient resolution of issues faced by beneficiaries. This framework is critical for strengthening the Mission’s delivery system and enhancing citizen trust through systematic monitoring and reporting.