JUDGMENT

S.N. VARIAVA, J.

Before this Court a large number of Appeals have been filed by the Haryana Urban Development Authority and/or the Ghaziadad Development Authority challenging Orders of the National Consumer Disputes Redressal Commission, granting to Complainants, interest at the rate of 18% per annum irrespective of the fact of each case. This Court has, in the case of Ghaziabad Development Authority v. Balbir Singh reported in, (2004) 5 SCC 65, deprecated this practice. This Court has held that interest at the rate of 18% cannot be granted in all cases irrespective of the facts of the case. This Court has held that the Consumer Forums could grant demages/compensation for mental agony/harassment where it finds misfeasance in public office. This Court has held that such compensation is a recompense for the loss or injury and it necessarilly has to be based on a finding of loss or injury and must co-relate with the amount of loss or injury. This Court has held that the Forum or the Commission thus had to determine that there was deficiency in service and/or misfeasance in public office and that it has resulted in loss or injury. This Court has also laid down certain other guidelines which the Forum or the Commission has to follow in future cases.

2. This Court is now taking up the cases before it for disposal as per principles set out in earlier Judgment. On taking the cases we find that the copies of the Claim/Petitions made by the Respondent/Complainant and the evidence, if any, led before the District Forum are not in the paper book. This Court has before it the Order of the District Forum. The facts are thus taken from that Order.

3. In this case, the Respondent was allotted a plot bearing No. 93, Sector-15, Jagadhri on 23.8.1991. The Respondent paid substantial amounts but the possession was not delivered as the plot was under litigation. Thus, the Respondent filed a complaint claiming refund of amounts paid. On these facts, the District Forum directed refund with interest on amounts deposited @ 18% p.a. from each date of deposit till its actual payment. It further directed to pay Rs. 5,000 and compensation on account of harassment and mental agony and awarded Rs. 2,000 as cost of litigation.

4. The State Forum dismissed the Appeal and modified the Order of the District Forum by reducing the interest from 18% p.a. to 12% p.a. The Appellants went in Revision before the National Commission. The National Commission dismissed the Revision filed by the Appellants relying upon its own decision in the case of Haryana Urban Development Authority v. Darsh Kumar and observing that interest @ 18% p.a. has been allowed by them under similar circumstances.

5. When this matter reached hearing on 1st September, 2004, counsel for the Respondent, without pointing out that in this case the only Order was directing refund of monies paid, showed to Court correspondence wherein Respondent had asked for possession of plot and some officer of the Appellants had offered possession on certain terms. We had thus presumed, on that date, that this was also a matter where Appellants had been directed to deliver possession. Thus by Order dated 1st September, 2004 we had directed that possession be given to the Respondent.

6. We are informed that the Appellants have in obedience of our Order given possession. However, now, on looking into the matter, we find that the only Orders are for refund of monies with interest.

7. It is not denied that Appellants have on 1st July, 2004 paid to Respondent a sum of Rs. 4,97,736. They have also, on 26th July, 2004, paid another sum of Rs. 3,000 to the Respondent. The Appellants have thus complied with the Orders directing refund of amounts deposited with interest thereon.

8. On behalf of Respondent it was submitted that the Respondent is willing to return the sums of Rs. 4,97,736 and Rs. 3,000 to the Appellants and is also willing to pay the market value, as on date, of the plot of which possession is delivered to hi