JUDGMENT

R.M. Lodha, J.—

In this appeal by special leave an order passed by the National Consumer Disputes Redressal commission (hereinafter referred to as ‘National Commission’) on October 1, 2001 is under challenge. The District Consumer Disputes Redressal Forum, Ist, Agra (hereinafter referred to as ‘District Forum’) vide its order dated November 16, 2000 allowed the complaint filed by the present respondent (for short, ‘the Complainant’) and directed the present appellant (for short, ‘the Bank’) to pay to the complainant Rs. 2,47,154/- with interest @ 15% per annum from April 21, 1994 and Rs. 5,000/- towards compensation. The Bank challenged this order in appeal before the State Commission for Redressal of Consumer Disputes, Uttar Pradesh, Lucknow (for short, ‘State Commission’) but without any success. The National Commission upheld the concurrent orders of consumer fora to which the Bank is aggrieved.

2. The complainant filed a complaint against the Bank on May 5, 1997 claiming an amount of Rs. 2,47,154/- for deficiency in service alongwith interest @ 12% p.a., litigation expenses and compensation. The complainant averred; that it has been carrying on business of manufacturin