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2011 Supreme(SC) 1290

G.S.SINGHVI, ASOK KUMAR GANGULY
Haryana Gramin Bank – Appellant
Versus
Madan Lal – Respondent


Advocate Appeared:
For the Petitioner:U.C. Mittal and Ankur Mittal, Advocates.

ORDER :

G.S. Singhvi, J.

This petition is directed against the order of the National Consumer Disputes Redressal Commission (for short, 'the National Commission') whereby a batch of revisions filed by the petitioners against the orders passed by the State Consumer Disputes Redressal Commission, Haryana (for short, 'the State Commission') were dismissed.

2. The respondent filed complaint under Section 12 of the Consumer Protection Act, 1986 (for short, 'the Act') alleging deficiency in service on the part of the petitioners. The respondent claimed that he had opened savings bank accounts in the bank and deposited certain amount but when he wanted to withdraw the amount, the bank officials did not entertain his request. He further averred that some bank officials fabricated the records and withdrew the amount deposited in his account and for the acts of its officers/officials, the bank was liable. In two cases, the complainant alleged that he had deposited certain amount in fixed deposit but when he wanted to withdraw the same, the bank authorities declined to entertain his request.

3. The petitioners contested the complaint by asserting that the bank cannot be held liable for the wrong

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