ORDER :

1. The 1st petitioner-Dr. S.J. Rajalakshmi, who is physically disabled of 75% permanent physical impairment as per the Medical Certificate issued by the Medical Superintendent, Victoria Hospital and the 2nd petitioner who is aged about 63 years as on today, are before this Court for a direction to direct the Respondent No. 3 to refund an amount of Rs.5,70,000/- collected prior to the tour from the petitioners and to direct Respondent Nos.1 and 2 to refund Air ticket charges from Bengaluru to London; London to Scotland; Scotland to London; and London to Bengaluru as per Annexures - Z-Z6, Z9 to Z12 and also direct the Respondent No. 3 to get back luggage from Sheraton Hotel, London and to direct the respondents to make good a loss of medical practices on account of the hospitalization for a period of six months as they have lost of practice as doctors and to direct the respondents to pay medical expenses incurred by the petitioners as per the memo filed before this Court and to direct the respondent No. 4 to file the charge sheet on the complaint made by the petitioners against the persons mentioned therein.

I FACTS OF THE CASE

2. It is the case of the petitioners that Respondent No. 3 - Smt. Sumithra Ezi Drive & Travels has conducted customized tour for 16 days as per Annexure-Q on 16.2.2016. Both the petitioners have paid Rs.5,40,000/- to respondent No. 3. The tour conducted from 24.7.2016 to 10.8.2016. It is further case of the petitioners that they have booked air tickets from Bengaluru to London and London to Bengaluru separately through Respondent Nos.1 and 2 along with the wheel chair. On 18.7.2016, the petitioners booked air tickets to London through Air India after paying the entire air ticket charges. When the petitioners reached the London at about 6.00 a.m. on 19.7.2016, the wheel chair of the 1st petitioner was not provided by the Respondent Nos.1 and 2 - Air India at London Airport. Immediately, the petitioners lodged complaint to the Police and the concerned authorities of the Air India on that day itself. But no reply was received nor assisted the petitioners. Only at 9 p.m., the respondent Nos.1 and 2 provided regular wheel chair and taken the petitioners to hotel and the petitioners reached the hotel at 11.00 p.m. It is further contended that on 19.7.2016 itself, the petitioners had planned to go to Scotland, but the same was missed because, the respondents have not provided wheel chair on 19.07.2016 at 6.00 a.m. The petitioners have booked air tickets for 20.7.2016 through Respondent Nos.1 and 2 - Air India on the assurance that they will provide wheel chair at 7 a.m. on the said day. But the Respondent Nos.1 and 2 were able to provide wheel chair only at 11.15 am. Therefore, the petitioners have missed the said flight also.

3. It is further contended that on 20.7.2016 the petitioners booked Jet Airways flight at 6 p.m. and reached Scotland and landed in a private hotel. Subsequently on 23.7.2016 returned to London and stayed in a hotel. On 24.7.2016 the agent of Respondent No. 3 at London never met the petitioners nor arranged the hotel as agreed at the time of booking. Only on 25.7.2016, the agent of Respondent No. 3 at London met the petitioners, but not arranged any room. The petitioners went city tour arranged by Respondent No. 3 agent at London. Only at night, the agent of the Respondent No. 3 arranged one room in a hotel without any proper facilities. There was no help from the agent of Respondent No. 3 in the said hotel. Knowing fully well that the 1st petitioner is physically disabled to an extent of 75% and without wheel chair, she cannot move about, the agent of Respondent No. 3 at London has not made necessary arrangements on 26.7.2016. Somehow, the petitioners have managed and on 27.7.2016 they came back to India. Due to the health problem and further as there was no assistance from the