V. Balakrishna Eradi, President—Shri Rajesh Kumar Upadhyay, the respondent, herein-had purchased a ticket for travel from Lucknow to Delhi by an Indian Airlines flight which was scheduled to start from Lucknow on 26.10.1988 at 2 p.m. That flight, however, got delayed and could only take off from Lucknow only at 6:50 p.m. the reason being that the aircraft which was to come from Delhi to Lucknow and operate the return flight could leave Delhi only at 5:15 p.m. on that day. The complainant's wife Smt. Asha Upadhyay was also to travel to Delhi alongwith him on that flight and he had purchased a ticket for her also. The complainant's case is that because of the delay in the operation of the flight in question and the alleged failure on the part of the Indian Airlines staff at Lucknow Airport to provide necessary facilities such as lunch, tea, etc. to the waiting passengers of the delayed flight. Smt. Asha Upadhyay developed weakness and became indisposed. It is further alleged by the complainant that in spite of his having brought the fact of the indisposition of his wife to the notice of the Airlines staff at Lucknow Airport, they did not make any arrangement for providing he