Mr. Justice S.A. Shah, President—The complainant is a practicing Chartered Accountant and is a frequent traveler by the Air Craft belonging to Indian Air Lines Corporation, Opposite Party herein. The complainant was the Vice-Chairman of WICAA of the Institute of the Chartered Accountants and sitting member of the said Institute at New Delhi since 1988 and Vice-Chairman of the Taxation Committee. He is also holding several other positions and on that account, according to the complainant, he had to undertake repeated travels for going to various places and, particularly on Ahmedabad-Delhi Section of the Indian Air Lines Corporation (opposite party for short). The opposite party is a monopoly concern for operating Air Lines throughout India and declaring the Flight Schedules and time table for outgoing and incoming flights at the places where it touches the Air Ports.

2. The complainant has alleged that from his repeated experience, he has learnt that the Opposite Party is not operating the Flights well in time and majority of flights are being delayed either because of the negligence of the staff, or on the ground of technical snag which leads to the inference that the Air Craft