S.A. Shah, President ––– This appeal arises out of the order dt. 2.3.1990 passed by Consumer District Forum, Surat in Complaint No. 12 of 1989.

2. The respondent-complainant known as Grahak Parishad is a Consumer Voluntary Association registered under Societies Registration Act, filed a complaint against the appellant post office situated at Sagrampura, Surat. The grievance of the complainant was that, originally the working hours of Sagrampura Post Office was from 7.00 a.m. to 10.00 a.m. and 2.00 p.m. to 6.00 p.m. which was very convenient time to the consumers in past. The post office wanted to change that time from 10.00 a.m. to 6.00 p.m. but on account of the agitation by the consumers, the post office could not do that. This had happened in the year 1988.

3. However, it appears that the post office again changed the working time to 10.00 a.m. to 6.00 p.m. Being dissatisfied with the aforesaid change, the respondent-complainant association filed a complaint before the District Forum, Surat.

4. The District Forum, Surat, after taking some evidence and hearing both the parties, held that the change of time is inconvenient to the general public and when other post offices are ad