Justice G.G. Loney, President — Akhil Bharatiya Grahak Panchayat (All India Consumer Panchayat Sangli, in short, Panchayat, and one Mr. Ilahi Attar jointly filed this complaint against the Opponent Life Insurance Corporation of India, for short, the Corporation, alleging deficiency in service and unfair trade practice under the provisions of sub-Section (a)(g)(o) & (r) of Section 2(1) of the Consumer Protection Act, 1986. The complainant Mr. Ilahi has claimed an amount of Rs. 3,67,000/- as compensation from the Corporation on account of his suffering due to deficiency in service at the instance of the Corporation.

2. The grievances levelled by the Complainant Panchayat against the Corporation are general in nature and are as under:—

(1) Unilateral, abnormal and detrimental changes made in the Surrender Value of the Policies;

(2) incorrect calculations of bonus;

(3) discrimination between two sits of customer in the matter of calculation of bonus and premium etc.

(4) odious attitude and conduct of the Officers of the Corporation in rendering necessary services to the policy holders.

(5) High handedness acquired by the Corporation on account of unfairly advantageous contract of