Mr. Justice S.S. Sandhawalia, President—Whether compensation under Section 14(1)(d) can be granted to an aggrieved consumer despite the absence of specific direct testimony on the monetary quantum of the loss or injury suffered? This has come to be the kernel question herein.

2. This appeal is directed against the order of the District Forum, Karnal partly allowing the complaint. The consumer-appellant herein primarily seeks substantial compensation for Joss and injury suffered by him by the wrongful denial of the telephone facility for a period of well nigh three years.

3. As the solitary issue herein is the quantum of compensation claimed, the facts may be noticed with relative brevity and pointed relevance thereto. The appellant, a senior citizen carries on the business of manufacturing of agricultural implements at Kunjpura Road, Karnal and apparently is a concern of some standing in this field. He is the subscriber of telephone number 2728 installed in his premises and the primal grievance raised was that in the month of February, 1989, it remained continuously out of order despite repeated verbal and written complaints to the Department. Express reference is made to the ni