Mr. Justice S.A. Kader, President—This is a complaint under Section 17 read with Section 12 of the Consumer Protection Act

2. The Complainant purchased from the 2nd Opposite Party confirmed air-tickets for himself, his wife, son and daughter for departure from Madras on 27.4.1992 to Kuala Lumpur then to Singapore and back to Madras by Malaysian Airlines. On 27.4.1992 when he went to the airport, he was shocked to find that their tickets were not confirmed but they were however able to secure confirmation and left Madras to Kuala Lumpur in the same flight. On 21.5.1992 at Kuala Lumpur the Complainant contacted the airlines authorities for “confirmation of return journey tickets for 25.5.1992, but he was informed that the tickets was not confirmed. The Complainant and his party had to stay at Kuala Lumpur as the next available date for confirmed journey from Singapore to Madras was only on 4.6.1992. On account of this delay, the Complainant had to meet extra expenditure during their stay and they were put to much mental pain and hardship. The Complainant also claims to have missed his business commitment at Madras. He has therefore come-forward with this claim for compensation in