Mr. V. Verma, Member—The appeal is directed against the order dated 9.1.1992 passed by the District Forum, Shimla on complaint No. 157/91 filed by the present respondent.

1. 2.Dr. A.C. Mahajan, respondent/complainant purchased four 2nd Class Railway tickets for himself and his three family members for journey from Shimla to Amritsar on 25.1.1990 and applied for reservation of four berths in 2nd Class three-tier coach (i) From Kalka to Ambala Cantt. by Kalka Mail on 3.2.1990; and (ii) From Ambala Cantt. to Amritsar by Punjab Mail on 4.2.1990. Reservation as applied for, is not denied. Grouse of the respondent before the Forum below was that although he had confirmed reservation for journey from Ambala Cantt. to Amritsar against berth Nos. 9, 10, 19 and 20 is S-2 coach of 3005-Up and it was duly exhibited in the chart displayed at the entrance of the above coach, he was not allotted the berths, these having been occupied by some other passangers who claimed right thereto on the strength of purportedly allotment made by TTE. Thus deprived the respondent and his family members had to travel in great distress in the middle of the winter night huddled some-how on the lowest tiers. Fo