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TAMIL NADU STATE CONSUMER DISPUTES
REDRESSAL COMMISSION, MADRAS
Hon’ble Thiru Justice S.A. Kader, President; Thiru R.N. Manickam &
Dr. Tmt. Ramani Mathuranayagam, Members
V. JAMES—Complainant
versus
THE CHAIRMAN & MANAGING DIRECTOR, TAMIL NADU HOUSING BOARD—Opp. Party
O.P. No. 445 of 1992—Decided on 7.7.1993

Advocates:
Counsel for the Parties :
For the Complainant :Mr. R. Venugopalan, Advocate.
For the Opp. Party :Mr. V. Yuva Kumar, Advocate.

A consumer cannot claim a refund of the excess amount paid for an alternative flat if they have readily accepted the allotment and paid the full amount without any objection.

Headnote:

CONSUMER PROTECTION ACT - SECTION 17 AND 12 - ALLOTMENT OF FLAT - DELAY IN ALLOTMENT - EXCESS PAYMENT - DEFICIENCY OF SERVICE - MENTAL AGONY - RENT - SUBSIDY - HOUSING BOARD - HANDICAPPED QUOTA - WAITING LIST - GENERAL QUOTA - OUTRIGHT PURCHASE - ACCEPTANCE OF ALTERNATIVE FLAT - NO RIGHT TO CLAIM EXCESS PRICE - NO DEFICIENCY OF SERVICE - COMPLAINT DISMISSED.

Fact of the Case:

The complainant, a handicapped person, applied for allotment of a flat under the handicapped quota in the TVMR Extension Scheme and paid the registration fee. However, he was not allotted any flat due to the limited number of flats available and the 1% quota for the handicapped. His application was then included in the general quota, but he was unsuccessful in the lot conducted. Later, the Housing Board allotted him an alternative flat at a higher price, which he accepted and paid for.

Finding of the Court:

The court found that there was no deficiency of service on the part of the Housing Board as they had taken a sympathetic attitude towards the complainant and allotted him an alternative flat. The court also held that the complainant was not entitled to claim a refund of the excess amount paid as he had readily accepted the allotment and paid the full amount without any objection.

Issues: 1. Whether there was any deficiency of service on the part of the Housing Board in not allotting a flat to the complainant under the handicapped quota? 2. Whether the complainant was entitled to a refund of the excess amount paid for the alternative flat?

Ratio Decidendi: 1. The court held that there was no deficiency of service on the part of the Housing Board as they had taken a sympathetic attitude towards the complainant and allotted him an alternative flat. 2. The court held that the complainant was not entitled to a refund of the excess amount paid as he had readily accepted the allotment and paid the full amount without any objection.

Final Decision: The complaint was dismissed without costs.

ORDER

Mr. Justice S.A. Kader, President — This is a complaint under Section 17 read with Section 12 of the Consumer Protection Act.

2. The complainant applied for a HIG Flat on 13.9.89 in TVMR Extension Scheme as per the advertisement made by the opposite party in Hindu dated 6.8.89. He also paid the initial deposit of Rs. 5,000/-. The complainant is a handicapped and as per G.O.Ms. No. 1020 dt. 8,12.82 he is entitled to allotment in the reserved quota. The complainant was not allotted any flat in that scheme, but his name was kept in the waiting list as No. 2. The complainant approached the authorities of the opposite party several times, but in vain. By letter dated 6 2.92 he was allotted flat No. HI /15 at Thiruvalluvar Nagar, Thiruvanmiyur at a cost of Rs. 2,90,000/-. During the year 1990 the cost was only at Rs. 2,15,000/- In his anxiety to own a flat the complainant paid the full sum of Rs. 2,90,000/- and got the flat. Excess payment of Rs. 75,000/- is due to the delay and he has filed this complaint to recover, the excess amount of Rs. 75,000/-, Rs. 10,000/- for mental agony and Rs. 14,200/- as rent paid and Rs. 20,000/towards subsidy.

3. The complaint is resisted by the opposite party. It is admitted that the complainant applied for HIG Flat ‘D type in Tiruvanmiyur Neighbourhood Scheme in hire purchase system under handicapped category. He remitted a sum of Rs. 5,000/-. Out of the total flats, 23 flats were allotted on hire purchase and 22 on outright purchase basis. As per G.O. quoted by the complainant, the reservation in favour of handicapped was only 1 %, under hire purchase allotment. As the flats available were only 23, it was not possible to reserve any flat for the handicapped. The complainant’s application was, therefore, included in the general quota under hire purchase scheme and as per the allottees conducted, his name came in the waiting list as No. 2. As all successful allottees paid their amounts and took the flats, the complainant could not get any allotment. However his application was processed and permission was sought for allotment of a flat to the complainant. As per orders in Memo 1(1)/40494/91 dt. 21.1.92 Flat No. H1 /15 at Thiruvanmiyur Extension was allotted to the complainant on hire purchase scheme. He was asked to pay an initial amount of Rs. 97,000 / -. But the complainant agreed to make an outright purchase and paid the full amount. The flat was handed over to him on 31.3.92. Having accepted the alternative flat and paid the whole amount there for does not open to the complainant to claim that there was excess price. There was no deficiency of service.

4. Exhs. A1 to A6 and B1 to B6 are marked by consent. Proof affidavits are filed. No oral evidence has been let in.

5. There is no controversy that the complainant who is a handicapped person applied for allotment of HIG Flat in TVMR Extension Scheme under the handicapped quota, and paid the registration fee of Rs. 5,000/-. He was not allotted any flat. The explanation offered by the opposite party is that there were only 23 flats in the hire purchase scheme and the quota for the handicapped was only 1 %. Consequently no flat could be reserved for the handicapped and the complainant could not, therefore, got any allotment, though he was the only handicapped applicant. This explanation is quite reasonable and acceptable. The complainant cannot claim damages for non-allotment of a flat under the handicapped quota, as not even a single flat could be kept as reserved for the handicapped.

6. The complainant’s application was therefore, included in the general quota but in the lot conducted he has not been selected. His name was kept in the waiting list as No. 2. Here again, he was unsuccessful because all the successful allottees paid the amounts and got their flats. There was, therefore, no scope for allotting any flat to this complainant in the waiting list. There is, therefore, no deficiency of service on this score also.

7. The complainant has been







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