Mr. Justice S.A. Kader, President—This is a complaint under Sec. 17 read with Sec. 12 of the Consumer Protection Act.

2. The complainant purchased a Round the World Ticket from the Opposite Party’s office at Madras on 20.4.90 at the special fare of Rs. 27,609/- for the trip from Madras to Frankfurt-Boston-New York-Detroit-Cincinnati-Detroit-San Francisco-Tokyo-Singapore-Madras. The complainant left Madras on 22.4.1990 and stayed at Frankfurt on the first lap of his journey. When he started from Frankfurt to Boston by N.W. Orient Lines Flight, he found his passport missing. He could not therefore undertake his journey. The Air India Office at Frankfurt uplifted all the remaining coupons of the Round the World Ticket and re-issued a ticket from Frankfurt-Bombay-Madras and charged Rs. 30,288/-. The complainant returned to Bombay by Air and from Bombay to Madras by train. On 12.6.1990, he requested the Air India to re-instate the Round the World Ticket. But the opposite party did not respond to his requests. This according to the complainant amounts to deficiency of service and negligence. He claims to have suffered business loss and put to much mental pain and agony. He has theref