Mr. Justice G.G. Loney, President—In this complaint, a grievance is made by a Policy holder against the National Insurance Company for not settling his legitimate and genuine claim for un-justifiable reasons. It is alleged by the complainant that he is a Jeweller and had obtained the Block Insurance Policy dated 11.3.91 for a sum of Rs. 70 lakhs to insure the stock of gold and jewellery of his business. The complainant alleged that while travelling on 15.4.1991 by Deccan Queen Express from Pune to Bombay, the bag containing 967.600 Grams of gold ornaments, Diamond rings and other valuable articles belonging to complainant were stolen. The complainant’s partner, Omprakash and his employee Vinod Kothari were travelling in 1st class and 2nd Class respectively having 2 different seats. It is alleged that both travelled from his shop to Pune Railway Station in the same Auto and Vinod was carrying the Canvass Bag containing the aforesaid valuable articles. Vinod entered his compartment SC 5 and kept the bag on the rack above his seat. When the train reached, Shivaji Nagar Station at about 7.20 a.m. Vinod found that his bag was missing, and after enquiries with fellow passengers, he