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KERALA STATE CONSUMER DISPUTES
REDRESSAL COMMISSION, THIRUVANANTHAPURAM
Honble Mr. Justice P.K. Shamsuddin, President;
Mrs. C.G. Sethu lakshmi & Mr. K. Balakrishnan, Members
DIRECTOR OF ADMISSIONS—Appellant
versus
DR. RADHA NARAYANAN M.B.B.S.—Respondent
Appeal No. 1097 of 1993—Decided on 3.8.1994

Counsel for the Parties :
For the Appellant :Mr. R.S. Kalkura & Mr. S. Reghukumar, Advocates.
For the Respondent:Mr. M. Gopinathan Nair, Advocate.

Headnote:(i) Consumer Protection Act, 1986 - Territorial Jurisdiction - Complainant paid capitation fee for reservation of seat for Post Graduate Diploma in Gynaecology & Obstetrics - She applied for refund of amount when she was not admitted in 1992 batch - Offer of opp. party was since accepted at Palakkad Distt. When complainant took draft & despatched it towards payment of capitation fee, part of cause of action arose at Palakkad & Distt. Forum at Palakkad had jurisdiction to entertain complaint. (Paras 2 & 6)

       (ii) Consumer Protection Act, 1986 - Section 2 (1) (r) - Consumer - Complainant paid Rs. 2.5lakhs as capitation fee for a seat for Post Graduate Diploma in Gynaecology & Obstetrics - There is hiring of service for consideration - Complainant is consumer. (Paras 2 & 7)

       (iii) Consumer Protection Act, 1986 - Sections 12 & 17 - Deficiency in service - Complainant paid Rs. 2.5 lakhs as capitation fee for reservation of seat for Post Graduate Diploma in Gynaecology & Obstetrics - She applied for refund when she could not be admitted in 1992 batch - Opp. party deducted 1 % amount towards cancellation charges - No evidence that complainant had been told that in event of cancellation there would be deduction of 1 % Complainant is entitled to that amount of Rs. 2500/-deducted with 12% - There was however no justification for Distt. Forum to allow interest of 15% on amount deposited by complainant as complainant herself cancelled reservation for next batch - That part of Forum s order is liable to be set aside. (Paras 2, 8 & 9)

       Result: Appeal allowed partly.

ORDER

Mr. Justice P.K. Shamsuddin, President—The opposite party in O.P. No. 40/ 93 on the file of the District Forum, Palakkad, who is aggrieved by the order passed by the District Forum has filed this appeal.

2. The complainant took two drafts one from Corporation Bank, Palakkad and other from State Bank of Travancore, Kozhinjampara for a total amount of Rs. 2.5 lakhs for reservation of seat for the Post-Graduate Diploma in Gynaecology and Obstetrics. It is the case of the complainant that the management represented that it was likely to arise vacancies in 1992 batch itself or in any event a seat would be reserved for her in 1993 batch. Accepting this offer, Demand Drafts for Rs. 2.5 lakhs were sent by the complainant to the opposite party. It is also the case of the complainant that she wrote several letters to the opposite party for intimation regarding admission, but there was no response from the opposite party. Subsequently on 11— 10—1992 a registered letter was sent to the Director of Admission informing that if she was not admitted in the 1992 batch, they should immediately refund the amount with interest. The opposite party sent a reply dated 15-10-1992 to the complainant's letter stating that the seats for July 1993 were protected to her and if the complainant was not interested to get admission in 1993 batch, she should apply for refund with original receipt and payment would be made deducting one percent cancellation charges. Subsequently, the opposite party refunded the amount after deducting one percent from the amount paid as cancellation charges. The complaint was filed alleging that the deduction of one percent as cancellation charges was illegal and the complainant was entitled to get interest on the amount paid by her.

3. The Opposite Party filed a version stating that the complainant is not a consumer and she has not sustained any deficiency of service. It was also averred that the opposite party plainly told the complainant that there was no seat available in 1992 July batch and she was assured that she would be provided a seat in July 1993 batch. As there was no vacancy in 1992 batch the opposite party could not give admission to the complainant in 1992 batch. On 5-3-1993 the complainant wrote a letter to the opposite party requesting the opposite party to reserve seat in 1993 batch and also directed to encash the demand drafts for Rs.2.5 lakhs sent by her. In the circumstances it was averred there was no deficiency of service on the part of the Opposite Party. It was further averred that no part of cause of action arose within the jurisdiction of District Forum Palakkad, The complainant was fully aware of the fact that in the event of cancellation of the reservation there would be deduction of one percent of the amount towards cancellation charges. Accordingly, the opposite party refunded the amount after deducting one percent towards cancellation charges and in the circumstances the complainant is not entitled to any reliefs.

4. The District Forum took the view that the complainant is a consumer. It also held since the demand drafts were taken from the Banks at Palakkad and were despatched from Palakkad, part of cause of action arose at Palakkad which is within the jurisdiction of the District Forum, Palakkad. The District Forum also took the view that the Opposite Party had an obligation to refund the amount paid by the complainant and in that view, an order was passed directing the Opposite Party to pay Rs. 11,500/- as compensation.

5. In this appeal, learned Counsel for the appellant vehemently contended that the District Forum Palakkad has no territorial jurisdiction to entertain the complaint. According to the learned Counsel no part of cause of action arose in Palakkad. The learned Counsel argued that mere sending of D.D. from Palakkad can hardly be considered as part of cause of action.

We find it difficult to accept this contention.

6. The Opposite Party made an offer to give a seat either in 1992 July










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