Mr. Justice N.C. Sharma, President — This order will decide two Cross Appeals Nos. 557/ 92 and 31/93 by a common order. They arise from an order of the District Forum, Ajmer dated 31.7.92 passed in Complaint Case No. 387/91 whereby the District Forum awarded a compensation of Rs. 2000/- to the complainant as against Opposite Party No. 1-M/s. Agarwal Courier Service, Ajmer. Appeal No. 557/92 has been filed by Opposite Party No. 1 while Appeal No. 31/93 has been filed by the complainant. It may be mentioned that appearance had been p ut on behalf of the appellant on 16.3.93 but none appeared thereafter on behalf of the appellant M/s. Agarwal Courier Service. We, therefore, heard the learned Counsel for the complainant and have perused the record.

2. Complainant Ashok Kumar Khandelwal had sent an envelope to his sister Smt. Asha Khandelwal at Alwar through Opposite Party No. 1 — M/s. Agarwal Courier Service on 1.12.91. According to the complainants, the envelope contained in it an application form of the Rajasthan Public Service Commission, Ajmer for appearing in Rajasthan Administrative Services and certain marks sheets. According to the complainants the Courier had assured that