Mr. Justice D.R. Vithal Rao, President— In this complaint, under Section 17 r/w Section 12 of the Consumer Protection Act, 1986, the complainant has sought compensation in a sum of Rs. 5 lakhs from the opposite party-couriers.

2. The complainant-a Woman IPS officer, who was invited to attend the Annual Conference of International Association for Mass Communication Research (IAMCR) at Gaurajaa Saopaolo in Brazil and to present a paper — a study of Marital Disharmony — the Role of Police and Media Response, sent the papers proposed to be presented by the opposite party — couriers on 13.7.92, so as to reach the destination, that is, Stockholm, Sweden. The opposite party promised that the said document would reach Stockholm within a period, of 4 days therefrom, that is, on or before 17.7.1992.

3. The said document did not reach the destination as promised by the opposite party.

4. The complainant paid a sum of Rs. 600/-, as per Ex.C-6, to the opposite party for the said service.

5. The complainant received an International Fax message from Prof. Medelien Klegerg, as per Ex. C-11, dated 29.7.1992 stating that the papers were not received by them till then and requested to immediately c