Mr. Justice R. Dayal, President—This is an appeal under Section 15 of the Consumer Protection Act, 1956 against the order dated 9.6.95 of the District Consumer Disputes Redressal Forum, East District, whereby the Forum accepted the complaint filed by the respondent against the disconnection of his telephone No. 3114 and certain other reliefs.

2. Respondent is a consumer in respect of telephone No. 3114. He made three complaints regarding local calls included in bills dated 1.10.90, 1.12.90 and 1.2.91 for Rs. 387/-, Rs. 326/- and Rs. 256/- respectively. In reply, the Telephone department sent three letters dated 16.4.91 intimating him that his complaints had been investigated thoroughly on the basis of the facts available with the department and it was revealed that the alleged excess metering was not due to any technical or other faults and as such he was not entitled to any rebate. Duplicate bills were sent alongwith this letter requiring the respondent to make early payment in order “to avoid disconnection.” However, disconnection had already been made earlier on 22.2.91. The respondent alleged in his complaint before the District Forum that the bills were incorrect insofar a