Prof. Sunil Kanti Kar, Member — The instant complaint is filed by the Telephone Services Society, a voluntary socio-welfare organisation through its secretary Mr. T.S. Srinivasan.

2. The case of the complainant in short is that Mrs. Mouthushi Acharya, a member of the petitioner organisation is a beneficiary of telephone No. 545777, a close relative of the subscriber of the telephone.

3. Mrs. Moutushi Acharya, a senior journalist of Statesman, Calcutta stays at the flat of her relatives where the telephone is installed alongwith her aged, ailing mother who is an acute heart patient. She received a telephone bill dated 5.6.95 for Cycle 6/95 and the same bill was duly paid by her on 21.6.95. That inspite of payment of such bill Mrs. Acharya received reminder notice on 21.8.95 and soon thereafter the line was disconnected on 4.9.95. That the amount in question and/or bill in question was duly paid on 21.6.95 almost 2 to 3 months prior to such disconnection. Being a senior journalist Mrs. Acharya faced lot of problems in the matter of keeping contact with all concerned and also could not contact with the Doctors as an when required for the treatment of her mother.

4. Due to such wrong