Mr. Justice A.K. Bhattacharjee, President— This is an appeal against an order of the District Forum, Purulia, allowing a petition of complaint filed before it by the respondent-complainant. The complainant's case is that a Telegram was booked from Calcutta on 10.2.93 intimating that a press conference which was to be held at Calcutta on 15.2.1993 was postponed. The Telegram was to reach the destination at Raghunathpur within a few hours but it was actually delivered to the addressee by post after 117hours. The complainant's case is that he had already left for Calcutta on 14.2.1993 by night train after having the reservation on 11.2.1993. His contention is that had the Telegram reached in time, he could have avoided the expenditure and strain of the journey. Again on 4.3.1993, the same person from Calcutta booked an urgent Telegram to the complainant communicating information that the relevant press conference would be held on the 10th March, 1993. The Telegram actually reached the complainant late on 9.3.1993. The complainant's allegation is that he could not attend the press conference on 10.3.1993 and it has caused agony to him and lowered his reputation in the eyes of the