Mr. Justice A.P. Chowdhri, President — Mr. C.D. Jha, who was complainant before the District Forum-II, was a Government employee. He was living in Quarter No. 551, Sector IX, R.K. Puram, New Delhi, allotted to him by the Government on payment of licence fee. On 8.12.1991 at about 4.30 p.m. a portion of the ceiling approximately one metre in diameter and 2 inches thick fell down in the kitchen, resulting in damage of some utensils, etc. lying there. He lodged a report with the CPWD Enquiry, Sector IX, who were responsible for maintenance and upkeep of the Quarter. Repairs were carried out after one year on 19.12.1992. He filed a complaint for compensation on account of damage suffered by him. The case was contested. On a consideration of the material before it. District Forum-II held that the complainant was 'consumer' as defined in the Consumer Protection Act, that the incident took place on account of poor maintenance. In the facts and circumstances, the District Forum determined the compensation to be Rs. 2,000/- including costs of the proceedings and accordingly/directed the opposite parties to pay the said amount. Aggrieved by the order the opposite parties have preferred