Mr. Justice S. Parvatha Rao, President — The opposite parties in O.P. No. 335/1996 i.e. (1) The Chairman, Railway Board, New Delhi, and (2) The General Manager, South Central Railways, Secunderabad preferred this appeal questioning the order of the District Forum, East Godavari dated 27.3.1998 allowing the O.P. and directing the Railway Authorities to remove the defects or deficiencies in service in question by providing number plates to the sleeper coaches of all express trains within 30 days from the date of the order. The respondents before us were the complainants in the original petition. The respondents 2 and 3 claim to be senior citizens while the first respondent, it is stated, is aged about 64 years. The fourth respondent is Kakinada Consumers Association represented by its Secretary. They complain that on 7.9.1996, when respondents 1 to 3 had to travel from Palasa to Secunderabad by express train, after the train arrived, they found no coach bearing S-9 in which they were allocated berths and that they had to run from one end to the other in search of the compartment and had great difficulty in finding it. Their trouble knew no bounds because it was also raining at t