R.P. Sethi, J.—To attend his business commitments at New York on 18th October, 1991 the appellant booked his passage through the respondent No. 1 Airlines and as he could not reach in time allegedly on account of negligence and deficiency in service of the said respondent, he filed a complaint before the National Consumer Disputes Redressal Commission (hereinafter referred to as the “National Commission”) praying therein for payment of US $ 76,000 or the equivalent thereof in INR with interest @ 24% per annum from 18th October, 1991 to the date of the filing of the petition as also pendente lite and future interest at the same rate till realisation. He also claimed Rs. 5 lacs with interest, both pendente lite and future @ 24% per annum towards damages for an emotional distress, nervous shock, pain and suffering and US $ 450 or equivalent thereof in INR together with interest both pendente lite and future @ 24% per annum till realisation towards medical and transportation expenses. The claim was made out only against the KLM Airlines but also against the Trans World Airlines which was impleaded as respondent No. 2. The complaint was dismissed by the National Commission vide