Mr. Justice A.L. Bahri, President—This appeal is by the Telephone Department, Bathinda challenging order of District Forum, Bathinda dated September 19, 1997 passed on the complaint of Kewal Krishan. A direction was given to the Telephone Department for refund of the amount of Rs. 1,200/- and Rs. 3,600/- recovered from the complainant as shifting charges/extension charges alongwith 12% p.a. interest from the date of deposit till payment. Apart from the aforesaid amount, cost and compensation of Rs. 600/- was also allowed. The Telephone Department in this appeal prays for setting aside of the impugned order.

2. Kewal Krishan was having telephone No. 242031 at Village Bareta. He was paying the bills of that telephone regularly. For September, 1995 he received a bill in which Rs. 1,200/- were charged as S/Fee which according to him was wrongly added. He approached Sh. Amar Nath, J.T.O. of Telephones to know the particulars of this demand. No convincing reply was given by opposite party No. 4, who threatened to disconnect the telephone if the amount was not paid. Thus, under protest, the complainant deposited the amount. Further in the month of November, 1995, another bill was rece