Mr. Justice S.K. Dubey, President—This is an appeal filed by the opposite party against the order dated 12.3.1999 passed in Case No. 24/ 96 by the District Consumer Disputes Redressal Forum, Guna (for short the ‘District Forum’).

2. The complainant deals in sale of chanderi sari who sent saries by registered parcel Nos. 875, 876 and 877 on 12.9.1995 worth Rs. 35,500/- to Ingle Sari House, Kolhapur, Maharashtra State showing its insured value of Rs. 23,000/-. The parcels delivered to the addressee were found in damaged condition, therefore, the addressee insisted for open delivery. In parcel No. 875 two saries worth Rs. 425/- were found with old books and one old trouser, in parcel No. 876,8 saries worth Rs. 210/ - each were found with old books and in parcel No. 877, three saries worth Rs. 1,125/- were found with old books, therefore, the addressee refused to take delivery of the parcels which were returned on 29.9.1995. The complainant filed a complaint before the District Forum for deficiency in service and claimed the amount of Rs. 35,500/-. The complaint was resisted that the postal authorities can be made liable in accordance with Rule 175 of Post Office Guide- Part I. The