Mr. Justice Lokeshwar Prasad, President—The present appeal, filed by the appellant/MTNL under Section 15 of the Consumer Protection Act, 1986 (hereinafter referred to as ‘the Act’), is directed against order dated 19th May, 1999, passed by District Forum-V, in Complaint Case No. 523/1998 — entitled M/s. Sagoon Builders Pvt. Ltd. v. Mahanagar Telephone Nigam Ltd.

2. The facts relevant for the disposal of the present appeal, briefly stated are, that the respondent had filed a complaint under Section 12 of the Act, in the District Forum averring that telephone No. 636032 was installed at 42-Friends Colony, New Delhi, and the respondent vide application dated 7.1.1994 had applied for the shifting of the abovesaid telephone to Flat No. 105, Pocket-A1, Sector-7, Rohini, Delhi-85, for the use of its Legal Adviser. It was stated by the respondent in the complaint that the concerned functionary of the appellant had issued an O.B. for the shifting of the abovesaid telephone on 5.4.1994 but despite issue of OB and repeated requests by the respondent the telephone in question was not shifted. The respondent in the complaint, filed before the District Forum had claimed a compensation to the