D.P. Wadhwa, J.—This appeal is directed against the order dated June 21, 1996 of the National Consumer Disputes Redressal Commission (National Commission) holding that there was no negligence on the part of the respondent Bank in dealing with its security of pledged shares of the appellant or its release in part to him and that the Bank could also not be faulted on its practice not to dispose of shares through brokers not on the approved list of the Bank and lastly that it could not be said that there was any deficiency in service by the Bank as defined in Section 2(1)(g) of the Consumer Protection Act, 1986 (‘Act’ for short). Leave was granted limited to the claim of the appellant to his shares of Castrol Limited pledged with the Bank.

2. On the request of the appellant, Bank sanctioned to him on September 20, 1990 an overdraft limit of Rs. 5,00,000/- against pledge of shares of various companies, value of all the shares being Rs. 10,60,900/- at the relevant time. Out of these numbers of shares of the Castrol Limited were 1400 @ Rs. 200/- per share of the total value of Rs. 2,80,000/-. It is not disputed that as per the guidelines issued by the Reserve Bank of India Banks a