1. All these Civil Appeals are being disposed of by this common order. It is clarified that at this stage this Court is not going into the facts of any case but is only dealing with the propriety of the procedure followed by the National Consumer Disputes Redressal Commission (hereinafter for sake of convenience called the ‘Commission’) in all these matters.

2. With the industrial revolution and development in the International Trade and Commerce, there has been a substantial increase of business and trade, which resulted in a variety of consumer goods appearing in the market to cater to the needs of the consumers. The modern method of advertisement in media, influence the mind of the consumers and notwithstanding the manufacturing defect or imperfection in the quality, a consumer is tempted to purchase the goods. There has been possibility of deficiency in the services rendered. For the welfare of such consumer and to protect the consumers from the exploitation to provide protection of the interest of the consumes, the Parliament enacted the Consumer Protection Act, and the Act itself makes provision for the establishment of Commissions for settlement of the consumer disputes