Mr. Justice J.B. Garg, President—On the complaint of S.P. Vij, a resident of Punjab University Enclave, Sector 14, Chandigarh, the District Forum-II, Chandigarh ordered on 6.10.1999 refund of Rs. 24,250/- with interest and costs in respect of the washing machine which was found unsatisfactory. Aggrieved against it, the present appeal has been attempted.

2. Briefly the facts are that the complainant purchased one Voltas Mega Laundrette which was described as a fully automatic washing machine on payment of Rs. 24,250/- in cash on 29.11.1995 (Annexure C-1). It was installed the next day on 30.11.1995 but from the very beginning it started mal-functioning and invariably failed to wash the clothes leaving dirt thereupon and detergent as well on the clothes. It was specifically alleged in the complaint that in fact it stopped functioning during its operation and was required to be activated again and again. Several complaints were made but the representatives of the Company failed to locate and rectify the fault. The complainant was disappointed on account of poor response from the dealer/manufacturer and ultimately instituted the complaint on 27.2.1996.

3. The complaint is supported