Dr. P.K. Vasudeva, Member—By this judgment, two appeals bearing Nos. 161 and 162 of 1999 arising out of Complaint Nos. 1137 of 1998 and 256 of 1997 respectively are decided as these are between the same parties and with respect to the same telephone. Appeal No. 162 of 1999 pertains to delay in the installation of the telephone and Appeal No. 161 of 1999 pertains to delay in shifting. The District Forum-II allowed both the complaints and ordered payment of 1,4000/- for delay in releasing the connection and for shifting the telephone and the refund of the rental charged from the complainant for the period from 29.9.1997 to 15.12.1997 with costs of Rs. 1,100/- together with interest on the amount at the rate of 12% from the date of institution of complaint till payment. Aggrieved against this, the appellants have attempted these appeals.

2. We first take Appeal No. 162 of 1999. The relevant facts in this regard are that the complainant Shri O.P. Goel, applied to the appellant on 2.2.1996 for obtaining a new telephone connection under NON OYT SS Category and deposited Rs. 2,000/- on 7.2.1996. The complainant-respondent retired as an Additional District and Sessions Judge on 31.5.19