Mr. Justice S.K. Dubey, President—The Telecom Department has filed this appeal against the order dated 6th August, 1997 passed in Case No. 15/1996 by the District Consumer Disputes Redressal Forum, Panna (for short the ‘District Forum’).

2. The respondent is resident of the village Jaswantpura, Tehsil Gunour, District Panna alongwith 14 villagers applied for providing telephone connection and deposited Rs. 100/- each with Amanganj Telephone Exchange. However, the telephone connection was not provided. The complaint filed was resisted on the ground that the villagers deposited Rs. 100/- with the application, who were kept in waiting list. After receipt of the sanction for providing telephone connection, the telephone was to be provided. In village Dwari the sanction was received, therefore, the telephone connection was provided to the villagers. No sanction for village Jaswantpura for laying telephone line for providing telephone connection was received. As soon as the sanction is received, the telephone connection will be provided. The District Forum considering the circumstances of the case found deficiency in service awarded compensation of Rs. 5,000/- for inconvenience and m