Mr. Justice L. Manoharan, President—The second opposite party in O.P. 522/98 on the file of the Consumer Disputes Redressal Forum, Kollam is the appellant. Complainant alleged before the District Forum that he approached the 3rd opposite party for arranging four Air Tickets for the journey of himself and his family from Bangalore to Kochi on 24.5.1998. The 3rd opposite party agreed to arrange it through the second opposite party and received Rs. 7,800/- the ticket charges alongwith the service charges. Four air tickets with O.K. Status were handed over to the complainant which was issued by the second opposite party and the complainant received it through the 3rd opposite party. The grievance of the complainant is that though he reached the Bangalore Airport at 9.30 a.m. on 24.5.1998, he was told that he is only in the waiting list. Since he was holding an OK ticket, he enquired of the same and at the behest of the first opposite party, the complainant and his family were given preference among the wait-listed persons and after two hours of tireless endeavour he and his family could clear the seat; he alleged that he had to undergo mental agony for which he sought compensation