Mrs. Devinderjit Dhatt, Member—The present appeal has been filed by the General Manager, Telecom, Chandigarh against the order of the District Consumer Disputes Redressal Forum-I, U.T., Chandigarh in Complaint Case No. 209 of 1997 wherein the District Forum had held the Telephone Department deficient in service provided to the complainant and consequently ordered the opposite parties, now appellants to pay Rs. 5,000/- as compensation for the harassment. Aggrieved against the order passed by the District Forum, the appellate jurisdiction of this Commission has been invoked.

2. Briefly the facts are that the complainant/ respondent Mr. Swaran Singh Parwana r/o of House No. 59, Shanti Nagar, Gali No. 5, Mani Majra applied for telephone in the general category on 9.11.1995 and deposited requisite charges of Rs. 3,000/- and the same was acknowledged vide Demand Note No. P-95-13594 on 8.3.1996. An Advice Note bearing No. E-07578 by the Commercial Officer II O/O GMT, Chandigarh for the installation of telephone connection at the above mentioned address of the complainant/respondent was also issued. The complainant/respondent has averred that the installation of new telephone connectio