Mrs. M.K. Sayekumari, Member—This appeal has been preferred against the order of the District Consumer Redressal Forum, Pondicherry in Complaint No. 95/99 dated 10.11.1999.

2. The respondent has applied for shift of telephone connection from Pondicherry to Coimbatore. There was a later requisition to permanently disconnect her telephone connection with a request to refund the deposit amount. The telephone was under OYT category. The first requisition was made on 5.4.1998 and the amount deposited was Rs. 15,000/-. There was an inordinate delay of 6 months and above and still there was no improvement in the shifting.

3. According to the rules of the order No. 2-46/94-TR dated 30.12.1994, refund should not be delayed beyond 60 days. Such refund was not made inspite of repeated requests by the respondent for permanent closure of her phone.

4. The learned Counsel for the appellant denies all the allegations. He vehemently argued that a letter was received by the Office of the TDM Pondicherry dated 23.4.1998 for the transfer of her Telephone No. 252072 to Coimbatore.

5. The learned Counsel submits that as advice notice was issued by the Department on 28.4.1998 to the Divisional Engineer