Mr. Justice L. Manoharan, President—Appeal 968/1999 is by the opposite parties in O.P. 326/1999 whereas Appeal 969/1999 is by the opposite party in O.P. 284/1999, both these appeals are disposed of by this common order. The aforesaid complaints were also disposed of by the District Forum by a common order. The grievance of the respective complainants was that they had taken tickets for their journey from Guruvayoor to Kozhikkode, on the way there was a breakdown at Kunnamkulam, the journey could not be continued, the opposite parties neither arranged for the onward journey nor paid the balance amount. They alleged the same would constitute deficiency in service and, therefore, wanted redressal. In the version by the opposite parties though they admitted the breakdown, they maintained that the fare was refunded to the passengers and the conductor had made alternate arrangements for the passengers to continue their onward journey, they wanted dismissal of the complaint. By the impugned order the District Forum found deficiency in service and, therefore, made the impugned direction. It is the said direction that is under challenge in this appeal.

2. Learned Counsel for the appella