Mr. Justice Lokeshwar Prasad, President—The present appeal, filed by the appellant, under Section 15 of the Consumer Protection Act, 1986 (hereinafter referred to as ‘the Act’), is directed against order dated 10.10.2001, passed by District Forum (West), Janakpuri, Delhi in Complaint Case No. 943/2000 — entitled Shri Shyam Bihari Lal & Ors. v. Shri C. Parthasarhy, Chairman and Managing Director, Karvy Consultants Limited.

2. The facts, relevant for the disposal of the present appeal, lie in a narrow compass. The appellants, alleging deficiency in service on the part of the respondent, had filed a complaint, before the District Forum, under Section 12 of the Act with the prayer that the respondent be directed to issue equity shares of Reliance Petroleum under 4th conversion option of TO CD in respect of all the 13 folios and to pay a sum of Rs. 5,000/- per folio for financial, physical, mental and emotional sufferings. The appellants had also claimed a sum of Rs. 500/- per folio for the expenses incurred by them on account of travel, postage, stationery, photocopies, fax, E-mail, telephone calls etc.

3. The claim of the appellants, in the District Forum, was resisted by the respo