Dr. P.K. Vasudeva, President—This appeal has been filed under Section 15 of the Consumer Protection Act, 1986 [for short hereinafter referred to as the C.P. Act] for setting aside the impugned order dated 3.10.2000 passed by the District Consumer Disputes Redressal Forum-I, U.T., Chandigarh [for short hereinafter referred to as the District Forum-I] in Complaint Case No. 845/97-99/2000. The District Forum-I allowed the complaint and ordered the opposite parties to pay a sum of Rs. 5,000/- to the complainant on account of compensation and costs. Aggrieved against the order passed by the District Forum-I, the present appeal has been preferred by the opposite party Nos. 1 and 2 i.e. Union of India, through its General Manager, Northern Railways, Baroda House, Rail Bhawan, New Delhi and Station Superintendent, Railway Station, Chandigarh.

2. The facts giving rise to this appeal may briefly be narrated in the succeeding paragraphs :

3. The complainants/respondents i.e. Shri M.B. Nayyar and Mrs. Raj Kumari Sekhri are the residents of House No. 5784, Modern Complex, Manimajra, U.T., Chandigarh. The complainants/respondents aged 60 and 80 years respectively, booked two first class seats