Mr. B.K. Taimni, Member—Petitioner was the complainant before the District Forum where he had filed a complaint alleging deficiency in service on the part of the respondent, BOBCARD Ltd., who after hearing the parties allowed the complaint. An appeal filed before the State Commission was dismissed. On a revision petition filed before us by the petitioner/complainant, after hearing the parties following order was passed on 7.8.2002.

“We have heard the parties. The only question is of injury of reputation of the card holder if his card is unjustifiably cancelled. Mr. Lal, learned Counsel for the petitioner, states that the card was firstly not honoured on 4.12.1998 when the outstanding amount was only Rs. 15,000/-. Thereafter, by January, 1999 outstanding amount got raised to Rs. 89,000/- when the card was ultimately cancelled. However, the respondent appearing in person states that there should have been an expression of regret by the Bank because he has been a customer without any default in the past 10 to 15 years of the Bank as such expression of regret could have lessened his hardship caused by the respondent Bank. Mr. Lal offers regret on behalf of his client. In that view