Mrs. Devinderjit Dhatt, Member—The present appeal has been directed against the order dated 4.3.2003 passed by District Consumer Disputes Redressal Forum-I, U.T., Chandigarh (for short hereinafter, to be referred as District Forum-I) in Complaint Case No. 356 of 2003, Ms. Anita Chhabra v. The Registrar, Punjab University.

2. The appellant/complainant has averred that the authorities/officials of respondent/O.P.-Punjab University with mala fide intentions incorporated 3rd Division instead of 2nd Division in the duplicate Degree Certificate for which she had applied on 5.8.2002, though, the said application was on the prescribed form and requisite fee of Rs. 155/- was duly paid by the applicant. The appellant/complainant has alleged it to be a deficiency in service and has prayed for a compensation of Rs. 5 lacs for misery and humiliation for this act of utter inefficiency by the O.P.-Punjab University. In addition a direction for departmental action against the concerned officials of Punjab University has also been prayed for.

3. In the reply filed by the respondent/O.P. the preliminary objection taken is that the complaint liable to be dismissed on the ground of concealment of m