Mr. Justice P. Ramakrishnam Raju, President—The complainant, a registered Company engaged in share broking and consultancy services purchased on 28.3.1997 a Think Pad Computer of IBM brand under bill dated 29.3.1997 for Rs. 3,90,000/- from the first opposite party manufactured by opposite parties 2 and 3. However from April, 1997 onwards it was not serving properly and the very purpose of purchasing the Thinkpad has been defeated because the external floppy disk drive FDD was not functioning. Though the first opposite party collected the instrument part for repairing and servicing as is evident from call report dated 18.12.1997 was lying with it upto 8.9.1998. However on 8.9.1998 the first opposite party came back with a new Thinkpad part to instal it. Even the substitute part could not be made to work. In the customer call report dated 8.9.1998 the same was mentioned. Even the registered notice sent by the complainant did not evoke any response. As such, the complainant suffered business loss of Rs. 10,40,400/- and hence filed the complaint for the said amount together with costs of Rs. 10,000/-.

The first opposite party did not file its written version.

2. In the written versi