Ms. Rumnita Mittal, Member—The present appeal has been filed assailing the order dated 21.10.2000 passed by the District Forum-III, Janakpuri, New Delhi in Complaint Case No. 99/2000-entitled Shri O.P. Gupta v. Mahanagar Telephone Nigam Limited.

2. The relevant facts of the instant appeal, in brief, are that the appellant had filed a complaint before the District Forum under Section 12 of the Consumer Protection Act, 1986 (hereinafter referred to as ‘the Act’) averring therein that the appellant had never received bill dated 16.7.1999 in respect of his telephone No. 5681160 and as such a duplicate bill was obtained and the amount of Rs. 1,260/- was duly deposited by the appellant with the concerned collection centre of the respondent on 13.10.1999. However, the subsequent bill dated 16.9.1999 had been duly paid on 12.10.1999. In spite of the fact that no dues were outstanding, the telephone of the appellant was disconnected by respondent on 14.10.1999 on the ground of non-payment of bill dated 16.7.1999. In the circumstances, the appellant had to approach the concerned office of the respondent on 15.10.1999 and on showing the receipt of the payment of bill dated 16.7.1999, an