Ms. Rumnita Mittal, Member—This appeal is directed against order dated 21.9.2002, passed by District Forum (East), Saini Enclave, Delhi, in Complaint Case No. 87/2002 entitled Shri J.K. Mittal v. National Insurance Company Limited.

2. The relevant facts of the case, in brief, are that the respondent Shri J.K. Mittal had filed a complaint under Section 12 of the Consumer Protection Act, 1986 (hereinafter referred to as ‘the Act’) before the District Forum alleging deficiency in service on the part of the appellant on the ground that the respondent had purchased a Maruti Car, bearing Registration No. DL-7C-B-6513 from M/s. Bagga Link Motors Limited on 29.9.2001 which was duly insured with the appellant through its Preet Vihar Branch for Rs. 2,65,952/- vide Cover Note No. 0855105. The delivery of the above said car was, however, taken on 18.10.2001. The said car was stolen on 19.11.2001 i.e. after one month of delivery for which the respondent had lodged a complaint with the concerned Police Station but the F.I.R. was registered on 20.11.2001. On the same day the respondent had informed the appellant insurance company and had also lodged his claim with it after depositing all the