Mr. Justice M.A.A. Khan, President—Heard.

The respondent was admittedly the consumer of the services of the appellant Bank for consideration in respect of his account No. 729. In order to pay off his liability to Texla Enterprises, Delhi, the respondent issued cheque Nos. 11748 and 11749. Thereafter dispute appears to have arisen between the respondent and the aforementioned Texla Enterprises, Delhi. Therefore, on 5.5.2000 the respondent directed the appellant Bank to stop payment of the aforementioned cheque Nos. 11748 and 11749. The appellant Bank duly charged a sum of Rs. 100/- from the respondent for rendering such specific services to him. However, the appellant encashed both the cheques on 11.11.2000 when those were presented before it. The Forum has held that the Bank had rendered gross deficient services to the respondent in making payment of the amounts of the aforementioned two cheques, despite instructions from him to stop the payment of the said cheques. The Forum, therefore, directed the appellant Bank to pay a sum of Rs. 16,042.27 to the respondent with interest @ 9% p.a. and Rs. 500/- for mental agony and Rs. 200/- as cost of litigation. Aggrieved by such order o