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UNION TERRITORY CONSUMER DISPUTES
REDRESSAL COMMISSION, CHANDIGARH
Hon’ble Mr. Justice K.K. Srivastava, President; Mrs.
Devinderjit Dhatt & Maj. Gen. S.P. Kapoor, Members,
NATIONAL INSURANCE CO. LTD.—Appellant
versus
LT. COL. G.S. SANDHU—Respondent
Appeal Case No. 274 of 2003—Decided on 19.5.2003

Advocates:
Counsels for the Parties :
For the Appellant :Mr. Ravinder Mohan Suri, Advocate.
For the Respondent: None.

Insurance companies are obligated to allow for necessary replacements recommended by surveyors in the assessment of compensation for car insurance claims.

Headnote:

Insurance - Car Insurance - Compensation for Replacement of Body Shell

Fact of the Case:

The National Insurance Company appealed against the order of the District Forum, which included the value of the body shell of the car in the compensation assessment. The appellant contended that the inclusion was incorrect as the report of the surveyor was materially correct.

Finding of the Court:

The District Forum found that the complainant, who was a surveyor himself, obtained a report recommending the replacement of the body shell, and the insurance company had committed deficiency in service by not allowing the replacement. The court upheld the District Forum's decision and awarded compensation for the replacement of the body shell.

Issues: The main issue was whether the value of the body shell of the car should be included in the compensation assessment.

Ratio Decidendi: The court held that the insurance company had committed deficiency in service by not allowing the replacement of the body shell, as recommended by the surveyor, and upheld the compensation awarded by the District Forum.

Final Decision: The appeal was dismissed, and the District Forum's decision to award compensation for the replacement of the body shell was upheld.

ORDER

Mr. Justice K.K. Srivastava, President—In this appeal filed by the National Insurance Company Limited, Chandigarh against the order dated 3.3.2003 of the District Forum-II, U.T., Chandigarh in Complaint Case No. 790 of 2001, the sole contention raised before us is that the District Forum has wrongly included the value of the body shell of the car priced at Rs. 72,318/- to the assessment made by M/s. Esquire Technocrats (a copy of which had been placed on record as Annexure R-1), while holding on the one hand the report of said M/s. Esquire Technocrats as being materially and substantially correct, whereas on the other hand it added the price of the body shell of the car insured and involved under the accident to the amount of compensation recommended by the aforesaid Surveyor.

2. After going through the impugned order, we find that the District Forum recorded a categorical finding in para 13 that the complainant himself was a Surveyor and Loss Assessor and he obtained the report of M/s. Apex Motors, Industrial Area, Chandigarh which had recommended the replacement of the body shell priced at Rs. 72,318/- and whose report the appellant/O.P. could not rebut. On these findings, the District Forum held that the Insurance Company had committed deficiency in service by not allowing replacement of body shell to the complainant.

3. The car involved in this case had been insured under the policy of insurance issued by the appellant for a sum of Rs. 2,60,000/- and the premium of the insurance policy for the period from 14.2.2001 to 13.2.2002 was duly paid. The accident had undisputedly taken place within the period of continuance of the insurance policy. The District Forum has examined the rival contentions and the material placed on record at length and has, for valid reasons, held about the replacement of the body shell of the car insured which was priced at Rs. 72,318/-.

4. We find no good grounds to differ from the finding recorded by the District Forum and hold that the District Forum has rightly awarded a sum of Rs. 1,45,486/- as compensation and ordered for adjustment of the value of the salvage assessed at 1/5th of the amount of Rs. 1,45,486/- which came to Rs. 28,000/- in round figures. The balance amount of Rs. 1,17,486/- as compensation was directed to be paid by the appellant/O.P. within two months from the date of receipt of certified copy failing which the aforesaid amount will carry interest at the rate of 8 per cent per annum till payment. A sum of Rs. 1,000/- was awarded as costs of litigation. These sums are not under challenge excepting price of the body shell of the car.

5. For the reasons mentioned above, we find ourselves in agreement with the finding of the District Forum regarding the necessity of the body shell of the car and for the price of the same to be taken into consideration while determining compensation.

6. The appeal, in our considered opinion, has no merit and is dismissed in limine.

Appeal dismissed.

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