Thiru Justice A. Raman, President—We are satisfied that this is a fit case to be allowed. The complainant herein has booked tickets for himself and his family members from Chennai to Mumbai and from Mumbai to New Delhi and from New Delhi to Howrah and from Howrah to Jalpaiguri. That part of the journey from Chennai to Mumbai and Mumbai to New Delhi were performed without any hitch. The complainant had booked tickets for his travel from Howrah to Jalpaiguri by the train leaving Howrah in the evening. The train from Howrah to New Jalpaiguri was scheduled to leave Howrah at 15.25 hours. The train by which the complainant and his family travelled from New Delhi to Howrah was scheduled to reach Howrah at 10.45 hours whereas they reached Howrah only at 5.40 p.m. Since the train reached very late, the complainant and his family could not catch the train bound for New Jalpaiguri. For the train had left Howrah Station by about 3.30 p.m. The complainant, therefore, could not perform his journey from Howrah to New Jalpaiguri and, therefore, had to cancel his journey. The complainant and his family had to travel from Howrah to New Jalpaiguri by bus. Thereafter, the complainant wrote to th