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WEST BENGAL STATE CONSUMER DISPUTES
REDRESSAL COMMISSION, KOLKATA
Hon’ble Mr. Justice M.K. Basu, President;
Mrs. S. Majumder & Mr. D. Karforma, Members
MADHYA BHARAT PAPERS LTD. & ORS.—Appellants
versus
EAST INDIA TRANSPORT AGENCY—Respondent
S.C. Case No. 37/A of 1999—Decided on 20.1.2005

Headnote:Consumer Protection Act, 1986 - Sections 2(1)(d) - Consumer - Consignment of goods given to carrier for delivery to consignee was not delivered to consignee - Carrier-Opp. Party issued a non-delivery certificate - Insurance company complainant No. 2 settled claim of consignor in terms of policy and consignor executed letter of subrogation in favour of Insurance Co. - Insurance Co. could not be said to be beneficiary of service that consignor had hired - Insurance Co. was not a consumer and was not entitled to maintain complaint - Addition of consignor to the complaint as a co-complainant did not make complaint maintainable - Mere fact that once on previous occasion matter was sent back or remanded by State Commission on finding that decision of Dist. Forum that complainant should be referred to Civil Court was wrong, could not stand in the way in conclusion that complainant was not consumer.(Paras 6 & 7)

       Result : Appeal dismissed.

       IMPORTANT POINT

       Insurance Co. have settled claim of insured/consignor against carrier for non-delivery of consignment does not acquire status of a consumer so as to maintain consumer complaint against carrier on basis of letter of subrogation from insured or even insured joining the complaint as co-complainant.


ORDER

Mr. Justice M.K. Basu, President—This appeal is directed against the judgment and order dated 29.12.1998 passed by the Calcutta Unit-II District Consumer Forum in Case No. C.D. F-I/2752/1995. The complaint was filed by M/s. Madhya Bharat Papers Ltd. and others (the present appellants) on the following allegations. The complainant-1 was a manufacturer of paper having its mill at Champa, District Bilaspur, M.P. and they used to carry on their business from their Calcutta Office at Nicco House, Calcutta. The complainant-2 was the Oriental Insurance Company Ltd. Respondent-1 M/s. East India Transport Agency, was a limited liability company carrying on business at their registered office at 20-B, Abdul Hamid Street, Calcutta as common carrier carrying on road transport business for hire from place-to-place. The proforma respondent-2 was M/s. Alok Paper Udyog, Patna. The complainant-1 consigned goods to the said proforma respondent-2 through respondent-1. The complainant-1 was the consignor. They consigned two consignments of 159 and 39 bundles of paper respectively on “Consignment Sale” basis on 11th November, 1993 for Rs. 2,00,028/- and Rs. 45,508/- respectively from Champa to Patna for delivery of the goods in favour of the respondent-2, M/s. Alok Paper Udyog, Kadam Kuan, Patna. The goods were properly packed and in sound condition. The consignor issued consignment notes bearing No. 918448 and 918449 both dated 11th November, 1998. But the respondent-1 failed to perform their contractual obligation and issued a non-delivery certificate dated 22nd January, 1994 admitting that they had failed to effect delivery of the aforesaid consignments in favour of the proforma respondent-2. As a result of such non-delivery of the consignment the complainant-1 suffered a loss to the extent of Rs. 2,70,000/-. Such non-delivery occurring due to negligence, misconduct and carelessness of the respondent-1 M/s. East India Transport Agency and their servants while the goods were under their control and custody, the complainant-1 served notices upon them claiming the amount in terms of Section 10 of the Carriers Act, 1865. But the respondent-1 failed to make any payment. The consignments had been insured with the complainant-2, the Oriental Insurance Company Ltd. under Marine Open Policy. Accordingly, the respondent-1 having failed to compensate the complainant-1’s loss for such non-delivery of the consignments complainant-1 prefered the claim of insurance for Rs. 2,70,090/- before the complainant-2 who after being satisfied with the genuineness of the claim paid that sum to the complainant-1 in full settlement of their claim. In consideration of this the complainant-1 executed a letter of subrogation in favour of the complainant-2 and subrogated to them all the rights, title, interest and remedies arising out of the non-delivery of the aforesaid consignment of 159 and 39 bundles of paper despatched under the aforementioned consignment note dated 11th November, 1993.

2. Since the respondent-1 did not make any payment in response to the notice issued by the complainant-1 the latter along with the Oriental Insurance Company, in whose favour the rights have been subrogated have filed this complaint before the District Consumer Forum having jurisdiction to try the case implicating the consignee, M/s. Alok Paper Udyog as pro respondent-2, it having not agreed to join them as a complainant.

3. The O.P.-1 contests the complaint by filing a written objection challenging the material allegations of the complaint and contending inter alia that the case was not legally maintainable since the complainants were not consumers and there was no privity of contract between the complainant-2 and the respondent-1 and further as no notice under Section 10 of the Carriers Act has been served upon it. It has been further contended that the dispute required adjudication by a competent Civil Court, if at all. According to the respondent, as a matter of fact a Civil Suit








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