Mr. Justice K.K. Srivastava, President—This is an appeal filed against judgment and order dated 22.4.2004 passed by District Consumer Disputes Redressal Forum-II, U.T., Chandigarh (for short hereinafter to be referred as District Forum) in Complaint Case No. 435 of 2003.

2. The respondent/complainant got mobile telephone from the O.P. No. 2-Reliance India Mobile Sale Outlet, SCO No. 499-50, Sector 35, Chandigarh impleaded as proforma respondent in appeal on 23.6.2003 and deposited a sum of Rs. 6,350/- as security advance. Soon thereafter the respondent/complainant found that STD, ISD, SMS, E-mail services were not available on his aforesaid mobile phone No. 3103412 though the appellant had mentioned in the advertisement that these services were available on the mobile phone. The complainant sent a written complaint dated 26.6.2003 to the appellant and apprised them of the aforesaid lack of services on his mobile phone. The appellants assured that the services would be provided to him on 28.6.2003. However, these services were not provided on the said mobile phone. On 9.9.2003, the complainant requested the appellant and disconnected his mobile connection. The mobile set was t