ORISSA STATE CONSUMER DISPUTES
REDRESSAL COMMISSION, CUTTACK
Mrs. Basanti Devi & Mr Subash Mahtab, Members
HEAD POST OFFICE (POST MASTER) & ANR.—Appellants
versus
BASANTA SAHOO—Respondent
Appeal No. 1 of 1997—Decided on 30.8.2005
Counsel for the Parties :
For the Appellants : Mr. T.K. Satpathy, A.S.C. (Central)
For the Respondent: None.
Headnote:Consumer Protection Act, 1986 - Sections 12 and 17 - Indian Post Office Act - Section 6 - Delay in delivery of registered post to addressee - Liability of postal authority - Provision of Section 6 of Post Office Act have provided for protection of just, efficient and responsible public servants - Where appellant had no explanation for delay of 12 days in delivery of the regd. Post and complainant missed a chance to take admission in college, Dist. Forum rightly held appellant guilty of deficiency in service and order awarding compensation of Rs. 4,000/- called for no interference.
Held: The appellants have taken the same old plea of non-liability for delay in delivery of the registered letter as they are protected under Section 6 of the
Indian Postal Act. Section 6 of the said Act reads as follows: The Government shall not incur any liability by reasons of the loss, misdelivery or delay of or damage to any postal article in course of transmission by post except in so far as such liability may in express terms be undertaken by the Central Government as hereinafter provided and no officer of the Post Office shall incur any liability by reasons of any such loss, misdelivery, delay or damage, unless he has caused the same fraudulently, or by his wilful act or default." This is a provision the law making body of the State organ have provided for the protection of the just, efficient and responsible public servants for whom the deficiency might not have been occurred and they may be made liable for any loopholes in the law. Therefore, any officer of the Postal department without any proper explanation given for the delay and deficiency in service can take the shelter under the protection provided in this section of the Act. The section of this Act also provides that an official can not disown his responsibility if such delay has been caused by his wilful act or default.(Para 4)
Result : Appeal dismissed.
IMPORTANT POINT
Postal authority can not avoid its liability for deficiency in service for delayed delivery of regd. Post merely on basis of Section 6 of Indian Post Office Act.
Mrs. Basanti Devi, Member—This is an appeal by appellant No. 1 Postmaster, Head Post Office, Kendrapara and appellant No. 2 Senior Superintendent of Post Office, Cuttack being aggrieved by the order dated 30.11.1996 of the District Forum, Kendrapara in C.D. Case No. 244 of 1996 awarding a compensation of Rs. 4,000 to be paid by appellant No. 1 and Rs. 1,000 by appellant No. 2 along with cost of Rs. 200 to be paid by appellant No. 1 and Rs. 100 to be paid by appellant No. 2.
2. The admitted facts of the case are as follows:
The respondent Sri Basanta Sahoo was the complainant who had filed the C.D. Case No. 244 of 1996 against the appellants and two others. Appellant No. 1 was the opposite party No. 1 and appellant No. 2 was the opposite party No. 2, Principal, Ravenshaw College was opposite party No. 3 and Post Master, College Square Post Office, Cuttack was the opposite party No. 4. The respondent/complainant being selected by the Principal, Ravenshaw College to take admission into P.G. Department of Economics was asked vide Principal’s letter dated 25.9.1996 to send the original documents by registered post to the Principal so as to take admission on or before 2.10.1996. The respondent on 30.9.1996 sent his original documents from Kendrapada Head Post Office by registered post on payment of registration charges. On 4.10.1996 when the respondent enquired from the Ravenshaw College, he was told that his documents were not received by registered post. Thereafter, he received a letter dated 5.11.1996, Annexure 4 from the Principal opposite party No. 3 disallowing his admission due to late submission of documents. As the respondent lost his valuable academic year due to the negligence of opposite parties, he filed the above C.D. case claiming Rs. 1,00,000 from the opposite parties in short the opps and praying for a direction to the Principal, Ravenshaw College to admit him into the P.G. course. The appellant Nos. 1 and 2 in their written version denied their responsibilities for delay in delivering the registered packet to the Principal, Ravenshaw College. Appellants claim that the appellant No. 1 had despatched the registered letter on the same day i.e., on 30.9.1996 Annexure 1 of appeal memo. The appellant No. 2 disowns his responsibility in the deficiency of service of delivering the registered letter in time on the ground that he being a public servant having no way concerned in the matter of delayed delivery of the registered letter has unnecessarily been dragged into litigation. The appellant Nos. 1 and 2 in their appeal memorandum have quoted Section 6 of the Indian Postal Act claiming that they are protected under the provision of this section for any loss, missed delivery or delay of postal article in course of transmission. Thus, they claim for setting aside the orders of the C.D. Case.
3. We have heard the learned Counsel for the appellants as none appeared for the respondent. This appeal has been filed by the opposite party Nos. 1 and 2 challenging the orders of the District Forum as the District Forum had not found the opposite party No. 3 the Principal of the Ravenshaw College and opp. No. 4 the Post Master of the College Square, Post Office guilty for deficiency of service.
4. Admittedly, the respondent/complainant had sent the registered letter through the Post Office of the appellant No. 1 on 30.9.1996. Admittedly, the op No. 3 received the said registered letter on 12.10.1996 which is after a delay of 10 days of the stipulated date. Op No. 4, who is the Post Master of the delivering Post Office at College Square, Cuttack, submits in his written version that he received the registered letter in question on 12.10.1996 and the same was delivered to OP No. 3 the Principal of the Ravenshaw College on the same day. He, therefore, denied commission of any deficiency in service either by him or by another employees of his Post Office as he received and delivered said registered letter on the same day. But there is abs