Maj. Gen. S.P. Kapoor, Presiding Member—This is an appeal filed against the order of District Consumer Disputes Redressal Forum-II, U.T., Chandigarh [hereinafter, for short, referred to as District Forum-II], dated 16.8.2004 in Complaint Case No. 199 of 2003 : Mrs. Gagandeep Kaur v. Worldwide Immigration Consultancy Service Limited.

2. Briefly the case of the complainant is that she had deposited Rs. 20,000/- with the O.P. on 13.12.2002 for processing her case with Canadian High Commission for immigration to Canada on being advised that as per assessment of the O.P. she was eligible for immigration to that country. On 13th December, 2002 itself the complainant had gained 75 points required for immigration to Canada as a result of verbal assessment done by the O.P. Accordingly an agreement was also signed on 13th December, 2002, copy of which has been placed on record. However, after depositing the application money and signing of agreement she was told that she was short on points and she will need to clear an examination known as TEF (Test in French language) and also learn French language to clear this examination. Since this was a time consuming and costly exercise she reque